Frequent questions about subscriptions and billing.
7 articles

How do I cancel my account?

You can cancel your account at any time. There is no contract length. To cancel your account. 1. Log into your account at ( 2. Click on your username and then Subscription 3. Cl...

What happens when I cancel my account?

There are a few things to consider when you want to cancel your account. When you cancel your account you are basically cancelling your subscription. No additional submissions will be credited to your account until you purchase a new subscrip...

Where can I view/update my billing information

You can update your billing information by clicking your username and then selecting Billing from the drop down menu. You can update your credit card and see transactions associated with your account.

Do you offer refunds?

Refunds are not available for partial months.   You are free to cancel at any time before your trial ends to avoid any cost.

How does the free trial work?

The on-boarding process is super simple. Sign up for a free trial and poke around all you want. When you decide to pitch a venue, music blog/reviewer or record label your trial will be converted to a paid subscription. We authorize ...

I didn’t cancel before my trial was over, can I get a refund?

You will be charged for the first month of service when your trial ends so be sure to cancel beforehand if you don’t think GigFaster is a good fit.

I Was Charged Twice For The Same Item

When you order or convert your trial to a paid plan we may have to "Pre-Authorize" the plan amount to ensure the funds are available. If that happens you will see 2 identical charges pending on your credit card. The Pre-Authorized amount will n...