Frequent questions about subscriptions and billing.
6 articles

How do I cancel my account?

You can cancel your account at any time. There is no contract length. To cancel your account. 1. Log into your account at 2. Click on your username and then Subscription 3. Click on Cancel Subscription

What happens when I cancel my account?

There are a few things to consider when you want to cancel your account. When you cancel your account you are basically cancelling your subscription. No additional submissions will be credited to your account until you purchase a new subscription. Existing Submission Credits Existing submis...

Where can I view/update my billing information

You can update your billing information by clicking your username and then selecting Billing from the drop down menu. You can update your credit card and see transactions associated with your account.

Do you offer refunds?

Sorry, but there are no refunds. Your credits do not expire and you can cancel your subscription at any time.We offer a free trial so you can see exactly what you get beforehand.

How does the free trial work?

The on-boarding process is super simple. Sign up for a free trial and poke around all you want. When you decide to pitch a venue, music blog/reviewer or record label your trial will be converted to a paid subscription. We authorize the first month’s fee when you sign up for a free trial. If...

I didn’t cancel before my trial was over, will I be charged?

You can view all the data and the system for free while you are in your free trial.We do not collect your credit card information or charge you.When your free trial ends you will need a subscription to view our premium venue, record label and music bloggers data.* Our premium data is updated DAILY. ...